25/03/2019 : Conflict Management

Conflict Management course

CountyEssex (GB052)
Official Website

Essex (GB052)
Tel 2019-03-25
Categoria Events
Conflict Management

Conflict resolution is conceptualised as the methods and processes involved in facilitating the peaceful ending of conflict. There are many professions and vocations that individuals can be placed in a potential conflict situation that with the correct handling can be dealt with in a calm professional manner. On this course, you will learn how to identify that a situation could arise and how to deal with it to avoid conflict. Conflict isn’t just physical, it can be verbal and emotional and is faced by staff in many professions that are customer facing from hospitality staff to sales assistants. Receptionists to estate agents. You will learn how to identify different types of conflict and how to manage it affectively to ensure everyone involved is kept safe and if necessary how to remove yourself from a situation if it isn’t.

This is a three year qualification with certificates provided.

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